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Bookings and Welcome Office Manager

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£24,589.50 per annum

37.5 hours per week

The York Minster Bookings and Welcome Office is a busy department handling calls, bookings and enquiries relating to all the activities of the minster on a daily basis. It sits within the wider Visitor Experience and Operations department.

The Bookings and Welcome Office Manager is responsible for overseeing the daily operations of the Office including managing staff, ensuring they deliver the highest quality customer service every time, and monitoring daily enquiries and operations. We are looking for a highly self-motivated individual with a superior ability for customer service, good listening skills, effective communication skills and an enthusiastic attitude, a strong communicator who enjoys the challenge of working with a wide variety of colleagues and stakeholders. A person with strong administrative skills and systems experience who enjoys working towards targets and delivering excellent customer service and who will be able to grow our group booking and ticketing business.

Experience in managing ticketing software is preferred although training will be provided.

To apply please download an Application Pack and download and complete an Application Form, Equality Diversity Monitoring Form, and a Confidential Declaration Form. Please send all completed forms to jobs@yorkminster.org.

Completed applications should arrive no later than noon on Tuesday 12th July 2022. Interviews will be held on Tuesday 19th July 2022. 

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