TERMS & CONDITIONS

 

Ownership

 

This website is the website of York Minster Enterprises Ltd.  Registered Office, Church House, Ogleforth, York, YO1 7JN, registered at, Companies House, Cardiff, registered No. 3379567. Registered address, York Minster Shop, York Minster, York, YO1 7HH.  VAT Number: 721 3481 61.

 

Product Information

 

Every care has been taken to ensure accuracy of description, specifications, colour and price of all products.  However, these may change due to circumstances beyond our control.  Sizes are given as a guide only.  Please be aware that handmade items are subject to variations in size, colour and shape, owing to the unique nature of the product.

All items are offered subject to availability.  The information displayed is considered as an invitation, not as a confirmed offer for sale.  The contract is confirmed upon supply of goods.  Prices include tax if applicable.

Postage and packaging is an additional charge, please see postage and packaging section.

All prices are quoted in pounds sterling and are inclusive of UK Value Added Tax.

 

Payment

 

You can order and pay online by Visa, MasterCard, Visa Debit/Delta and Visa Electron secured by Sagepay.  You undertake that all details you provide for the purpose of ordering or purchasing goods are correct and that the credit or debit card you are using is your own.  If there are any changes to the details supplied by you it is your responsibility to inform York Minster Enterprises Limited as soon as possible.

Your contract for purchases through the site is with York Minster Enterprises Ltd.

 

Delivery

 

We aim to dispatch all goods within 5 working days of receipt of your order.  However, please allow up to 10 working days for delivery in the Uk and 28 days for delivery overseas.  All orders are sent via Royal Mail.  Please note delivery estimates are not guaranteed.

If you are ordering for delivery overseas you may be subject to import duties and taxes.  Such taxes will be payable when the goods reach their destination.  The liability for payment of such custom duties rest solely with you and York Minster Enterprises Limited has no control or liability for them.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control.

 

Click & Collect

  • Browse and click ‘Buy Now’
  • Go to ‘Basket’
  • Choose the ‘Click & Collect’ button in your basket
  • Complete your purchase
  • Print off your confirmation Email, this is important as it is your proof of order and payment, without it you will be unable to collect your order
  • An email will be sent when your order is ready for collection and also when your order has been collected
  • Bring your confirmation email to:
  •                         York Minster Shop
  •                         York Minster
  •                         York
  •                         YO1 7HH
  •                         01904557219
  • You will be asked to sign and print your name on collection for our records
  • Items ordered by 'Click and Collect' will be kept for 7 days after the collection email has been sent, after which products will be returned to the shop, payment will be refunded to your card and an email will be sent to you confirming this
  • This is a free service

 

Returns Policy

 

If you receive damaged goods, please contact us immediately.  If you do not receive damaged goods but are not satisfied with you purchase for whatever reason you are able to cancel your order provided we receive written notice of your cancellation and you return the goods in their original condition and packaging within 14 days of receipt of the goods.  This does not affect your statutory right to a 7 day cooling off period starting from the date of receiving the goods.  Please securely package and return the item to the address given in contact us.  We recommend the goods be returned by recorded delivery.

We will not be responsible for the cost of returning the goods unless they are faulty or delivered in error.

As soon as we receive notice of your cancellation we will refund the cost of the goods together with the normal delivery charge.  We will provide the refund within 30 days from the receipt of notice of cancellation.

 

Damage to Your Computer

 

York Minster Enterprises Ltd makes every effort to ensure that this website is free from viruses or defects; however we cannot guarantee that the website is virus-free and secure.

We shall not be liable for any loss or damage that occurs as a result of any virus or breach of security.  We give no warranties as to the compatibility of the website with your computer system, software or hardware.

 

Password/Account Security

 

It is your responsibility for maintaining the confidentiality of your password and account.  York Minster Enterprises Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

 

 

Privacy Policy

 

We respect the privacy of all our customers and take great care with the information we obtain.  Your personal data will not be passed onto third parties.

 

Security

 

The purchase area of this site is secured by Sagepay.

 

Governing Law

 

English Law governs these terms and conditions.

 

Amendments

 

We reserve the right to alter, amend, add or remove all or any part of this policy statement at any time without notice and any changes to this policy statement or any other terms shown on our website apply with immediate effect of being published.  By continuing to use this website after any changes are displayed you indicate your acceptance of these changes.