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Visitor safety measures

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From 19 July, York Minster will keep a number of safety measures in place to help keep our worshippers, visitors, staff and volunteers safe while at the cathedral. Please see further details below:

Please help us to keep everyone safe by not visiting the Minster if you have been asked/are required to self-isolate or if you, or anyone you live with, is experiencing symptoms of Covid-19 – a high temperature, new and persistent cough, or a loss of/change in sense of taste or smell. Further guidance about testing and self-isolation is available via the government website here.

We’re good to go!

We’ve been given the Visit England industry standard and consumer mark to reassure you that York Minster adheres to Government and public health guidance ahead of your visit.

Opening times

From Tuesday 20 July, York Minster will be open for sightseeing seven days a week.

We do need to close from time to time, so please check our Plan Your Visit page for the latest information.

What can I see?

The main floor of the Minster is open with a one-way system in place. This includes the Nave, South Transept, Quire, Lady Chapel, East End and from Saturday 31 July the Chapter House will also be open too.

From 20 July the Undercroft Museum and Central Tower will also be open for visitors, but with capacities and visitor numbers limited in these spaces. Entry to the Undercroft Museum is free with your general admission ticket.

To visit the Central Tower you need to book a combined Minster and Tower ticket in advance HERE. You can also upgrade your Minster only admission ticket on the day, subject to availability.

Buying tickets

All tickets must be bought online in advance and you must choose a 15 minute booking slot during which to arrive. For full details of our opening times, see our Plan Your Visit page.

Tickets can be purchased up to 15 minutes before the start of an hourly slot. Once inside, there is no limit on the time you can stay. Please note, we currently cannot offer walk-up ticket purchases. You can book tickets here.

If you have a valid Annual Ticket, York Pass or are a resident of York, you will need to book a free arrival time slot and also bring your previous ticket or pass with you. York residents receive free entry to the Minster with a valid York Card.

Tickets for repeat visits or free admission can be booked here or by calling 01904 557200.

Guide books

Guide books will be available and we advise that you purchase these online when you book your tickets. You will be able to collect these from our welcome staff when you arrive – please just bring along your ticket confirmation email.

A limited availability of Guide books can be purchased using card only at the entrance.

How long is my ticket valid for?

General admission tickets are valid for 12 months, which means that you can return to the cathedral for a repeat daytime visit as many times as you like within the 12 months from your original ticket purchase date.

You must retain your ticket and show it at entry and you must still book a free arrival slot online here.

NB this does NOT include the Tower Trip tickets which are a one time use only. You must book and pay for repeat visits up the Tower.

Entry and exit

Entry to the Minster is through the doors at the West End of the cathedral. There will be signage and our welcome staff on hand to ensure people can queue safely and physically distance from people outside of their household/bubble.

Please bring a copy of your ticket along, either show the ticket on your phone or bring a print out, for our welcome team to check.

Exit will be via the Minster Shop or the South Transept.

Face coverings

Our staff and clergy will be available to welcome you during your visit wearing face masks.

We strongly encourage all visitors to wear face covering when visiting the Minster unless they are exempt.

Please note that it is compulsory to wear a mask to visit the Undercroft Museum and the Crypt. 

NHS Test and Trace

We will continue to display QR code posters near the entrance to the Minster so visitors can check in using the NHS COVID-19 app.

Physical distancing measures inside

To allow people to continue to social distance inside the cathedral we are:

  • Limiting the number of people inside the cathedral by maintaining a reduced capacity and asking people to pre-book for specific timeslots.
  • Operating a one-way system which is clearly sign posted and facilitated by staff.

Hand sanitiser

There are hand sanitiser points for public use at the entry, exit and throughout the cathedral – please do make use of these as you enter and leave the cathedral.

Toilets and baby change

Our toilets and baby change facilities are open. The toilets will be cleaned regularly during general visiting times.

Cleaning

Cleaning protocols are in place to ensure the Minster is cleaned at regular intervals throughout the day. During general visiting times staff will be cleaning high contact surfaces around the cathedral regularly throughout the day.

Minster Shops

The Minster Shop and the cathedral’s shop at Minster Gates will both be open during your visit, see our Plan Your Visit page to check opening times.

You will be able to exit the cathedral via the main Minster Shop, and we are limiting the number of people inside the space to allow people to physically distance safely.

We encourage payments by card, but are accepting cash.

You can also shop online at shop.yorkminster.org.

Donations

Like many organisations, York Minster is now facing a huge financial impact due to the Coronavirus pandemic. We receive no regular income from the Government or Church of England for the maintenance or running of the Minster and rely on the income we generate from those who visit the cathedral.

We are now accepting cash donations on site but we would still encourage you to consider using our contactless options where possible, either via our contactless donation points available in the Cathedral nave or online at the point of purchasing your tickets or via our Donations page HERE.

We would appreciate any support you can give us at this time as we work to further our Mission and safeguard the future of the cathedral.

Thank you for your support.

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